Frequently Asked Questions (FAQ)

🛍️ Orders & Payments

1. How do I place an order?
Simply browse our products, select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

2. What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and other secure payment options displayed at checkout.

3. Can I change or cancel my order?
Orders can be modified or canceled within a limited time after placing them. Please contact our customer support team as soon as possible with your order number.

4. Will I receive an order confirmation?
Yes! You’ll receive a confirmation email immediately after your order is placed, along with shipping updates once your package is dispatched.

 

🚚 Shipping & Delivery

5. Where do you ship?
We ship to 48 states within the United States. We currently do not offer shipping to Alaska, Hawaii, or internationally.

6. How long does shipping take?
We request 1-3 business days to carefully hand pack your order to perfection. From there, standard shipping typically takes 3–7 business days. Expedited options are available at checkout.

7. How can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor delivery status.

8. What if my package is delayed or lost?
If your package hasn’t arrived within the estimated timeframe, please contact us and we’ll investigate with the carrier.

 

🔄 Returns & Refunds

9. What is your return policy?
We accept returns within 30 days of delivery for unused, unopened products in their original packaging.

10. How do I start a return?
Contact our support team with your order number and reason for return. We’ll provide instructions for sending the item back.

11. When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.

12. Are return shipping costs refundable?
Return shipping costs are non-refundable unless the product arrived damaged or incorrect.

 

🫧 Products & Ingredients 

13. Are your products suitable for sensitive skin?
Many of our products are formulated for sensitive skin. Please check the product description and ingredient list for specific details.

14. Are your products cruelty-free?
Yes, we proudly offer cruelty-free products. Check individual product pages for certification details.

15. Do you offer sulfate-free or paraben-free products?
Absolutely! We carry a wide range of sulfate-free, paraben-free, and natural formulations. Use our filters to find what suits your needs.

16. How do I know which product is right for my hair type?
Each product page includes detailed descriptions and usage recommendations. You can also contact us for personalized suggestions.

 

📦 Damaged or Incorrect Items

20. What if I receive a damaged or wrong item?
We’re sorry for the inconvenience! Please contact us within 48 hours of delivery with photos of the item and packaging, and we’ll arrange a replacement or refund.